Refund Policy

Refund Policy Last updated: 5 March 2026 1. Subscription Cancellation You may cancel your subscription at any time from your account settings or the Stripe Customer Portal. When you cancel: - Your subscription remains active until the end of the current billing period - You will not be charged again after cancellation - No partial refunds are given for unused time in the current period 2. Refund Requests We consider refund requests on a case-by-case basis. You may be eligible for a refund if: - You were charged in error - The service was significantly unavailable during your billing period - You request a refund within 7 days of your first subscription payment 3. How to Request a Refund Contact us at support@apexpitwall.com with: - Your account email - The reason for your refund request - The date of the charge We aim to respond to refund requests within 3 business days. 4. Processing Approved refunds are processed through Stripe and typically appear within 5-10 business days on your statement. 5. Contact Refund enquiries: support@apexpitwall.com